Send scope notes, account questions, access updates, or anything that needs a human review to hello@limestonecleaning.co.
Contact
Need help with a booking or home detail?
Use the portal for booking changes when you can. For anything unusual, email Limestone with the booking, home, or account context and we will route it to the right operator.Support routing
The fastest answer comes from sending the right context.
Limestone support is organized around the visit record. Booking references, address details, photos, access notes, and timing preferences help the operator resolve the request without starting over.Portal
Existing customers should use the portal for visits, homes, booking changes, referrals, billing context, and account settings.
Booking changes
For reschedules or scope changes, include the visit date, address, preferred timing, and what changed so Limestone can review capacity quickly.
Service area
Limestone supports Austin homes, condos, apartments, recurring service, move-outs, and turnover-style resets as coverage expands by ZIP.
Before a visit
What to send
Before the crew is scheduled, the most useful details are the ones that change timing, entry, or cleaning priorities.- Address and unit number
- Parking, gate, elevator, concierge, or lockbox notes
- Pets, fragile surfaces, and low-scent preferences
- Priority rooms or add-ons that should be reviewed
After a visit
How to report an issue
If something in the confirmed scope needs review, send specific notes as soon as possible so Limestone can compare the request, scope, and visit details.- Booking reference or visit date
- Photos when they help explain the issue
- What was expected based on the confirmed scope
- Best follow-up path: email, text, or portal
New booking