Before the visit
Add access notes, parking details, pets, fragile surfaces, low-scent preferences, and priority rooms before the crew is scheduled.
Help
Answers for booking, access, rescheduling, and cleaning day.
The fastest path is usually through the portal. It keeps your home notes, bookings, recurring plans, and support requests in one place.Where to start
Most support questions are easier when they stay attached to the booking.
The portal keeps home notes, visit dates, saved addresses, recurring cadence, and support context together. Email is best when you need to explain something unusual or attach photos.Changing a booking
Use the portal to request a date, time, frequency, address, or scope change. Limestone will review schedule capacity and confirm the result.
Cleaning day
Make sure entry details are current, floors and counters are reasonably accessible, and any unusual priorities are visible in the saved notes.
After the visit
If something in the confirmed scope was missed, send notes and photos within 24 hours so Limestone can review the clean and choose the next action.
Booking help
Estimate, confirmation, and service scope
Limestone shows the estimate after contact and address details because home size, access, bathrooms, service type, and add-ons affect the visit.- Choose the closest service type before adding details
- Use notes for priority rooms, add-ons, or home condition
- Expect schedule and access confirmation before the visit
- Card is not charged upfront in the booking request flow
Access help
Avoid lockouts and lost time
Access details should be specific enough for the crew to reach the home without a separate back-and-forth.- Gate, lockbox, concierge, elevator, or parking instructions
- Pet details and rooms that should stay closed
- Building rules or loading areas
- A backup contact path if entry is time-sensitive
Still need help